Shipping & Delivery
The prices of our items are as follows:
UK Standard Delivery £ 4.95 3-5 working days
UK Express Delivery £8.95 1-2 Working days
Rest of the World £9.95
For further details please contact the factory by email on email@example.com
Privacy & Security
By using this website you consent to us collecting and using personal information about you in accordance with the terms set out in this policy.
What information do we collect?
In order to provide you with our services, we may collect personal information about you from our website, telephone conversations, emails, and written and verbal communications. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and credit card details.
How do we use your information?
We will primarily use your personal information to provide our services and products to you. We will also use the personal information that we hold to communicate with you, for example: in the event that the services or products you have requested are unavailable, for record keeping purposes, to recover debt and to help us to prevent fraud, to improve the quality of our service, for market research, or to track activity on our website. We may also create an individual profile for you so that we can inform you of services, products, events or special offers that may be of interest to you.
In the event of the sale of the business or the integration of the business with another party we may disclose your details to advisers or prospective purchasers advisers.
Disclosure of your information
Morlands (Glastonbury) Limited do not disclose buyers information to third parties without your prior permission.
We offer a one year guarantee, from date of purchase, to all workmanship relating to the product. This does not however apply to normal wear and tear or any damage unrelated to the manufacture of the product.
Returns & Replacements
All UK returns are free. When returning any goods to us, please fill out the returns form included in your parcel to tell us whether you would like an exchange or a refund.
- UK Mainland:- A pre-paid tracked return label will be included on your invoice/delivery note allowing you to return items via the Post Office.
- Please make a note of the unique tracking number printed on your label as without this we cannot be held responsible for items lost in transit.
At present we are only able to offer refunds.
If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original unworn condition and in its original packaging and we will refund the full product price (order placed in November and December can be returned until 31 January the following year) .
Unless a product is faulty upon receipt or is returned in its original unworn condition with all original packaging within 28 days of receipt we cannot offer a refund or exchange the item.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage.
Please note if you wish to exchange your purchase, you will incur no additional postage costs other than the cost of returning your goods to us.
Please choose the size carefully...
We will exchange the footwear for incorrect sizing less any postage costs. You must e-mail us prior to returning or exchanging any items and inform us of the reason. It is the discretion of Morlands (Glastonbury) Limited to refund less any postage costs for returns outside of this policy and this may attract a 20% re-stocking fee. You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 14 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
*Receipt of goods with the assumption they were a different brand, look or feel does not constitute “not as ordered” please contact us via e-mail prior to your purchase if you have any doubts or queries.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charges.
Updating Account Information
You may correct your personal information by emailing us at firstname.lastname@example.org. Please include your name, address, and/or email address when you contact us. We would encourage you to promptly update your personal information if it changes.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you.