Returns & Shipping
Shipping & Delivery
The prices of our items are as follows:
FREE UK delivery for orders over £150
UK Standard Delivery £ 4.95 3-5 working days
Rest of the World £15
For further details please contact the factory by email on firstname.lastname@example.org
Returns & Replacements
At present we are only able to offer refunds.
If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original unworn condition and in its original packaging and we will refund the full product price (order placed in November and December can be returned until 31 January the following year) .
Unless a product is faulty upon receipt or is returned in its original unworn condition with all original packaging within 28 days of receipt we cannot offer a refund the item.
You must e-mail us prior to returning any items and inform us of the reason. It is the discretion of Morlands (Glastonbury) Limited to refund less any postage costs for returns outside of this policy and this may attract a 20% re-stocking fee. You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
If you receive damaged, faulty or incorrect items, we will refund your cost of return postage (Royal Mail first class postage). We will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items within 28 days of the date of despatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 60 days please contact us.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage.
Please choose the size carefully...
We will exchange the footwear for incorrect sizing or colour options less any returns postage cost. There will no additional postage cost incurred by you in receiving replacement footwear (other than the initial cost of your purchase and the cost of returning the footwear to Morlands..