Shipping & Delivery
The prices of our items are as follows:
UK Standard Delivery £4.95 3-5 working days
UK Express Delivery £8.95 1-2 Working days
EU £9.95 Delivery time varies on country, allow up to 28 days for delivery.
Rest of the World £9.95 Delivery time varies on country, allow up to 28 days for delivery.
For further details please contact the factory by email on email@example.com
Returns & Replacements
All UK returns are free. When returning any goods to us, please fill out the returns form here to create and print your free post label. Please make a note of the unique tracking number printed on your label as without this we cannot be held responsible for items lost in transit.
To return an international order please get in touch with our customer services team by phone - 03333 400 9922 or email -firstname.lastname@example.org
At present we are only able to offer refunds.
If for whatever reason you are not completely satisfied with your purchase, you can return it within 28 days of receipt in its original unworn condition and in its original packaging and we will refund the full product price (orders placed in November and December can be returned until 31 January the following year) .
Unless a product is faulty upon receipt or is returned in its original unworn condition with all original packaging within 28 days of receipt we cannot offer a refund the item.
You can expect a refund in the same form of payment originally used for purchase within 30 days after we receive your return or 7 day cancellation notice. Shipping and Handling charges will not be refunded for (1) undeliverable packages (including those for which the shipper cannot locate the customer, resulting in the order being returned to sender or abandoned), (2) deliveries that are refused or (3) orders cancelled after the goods have been shipped. All undeliverable or refused orders will be treated as a return, with the same policy applied as returned items.
If you receive damaged, faulty or incorrect items, we will do our utmost to resolve the issue quickly and with as little inconvenience to you as possible. We will be happy to exchange them for the same items within 28 days of the date of despatch. If you would prefer a refund, then the value of damaged, faulty or incorrect goods will be refunded in full, including your postage costs. For products that develop a fault after 60 days please contact us.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage.